If something has gone wrong, tell us directly and in writing. Every complaint is logged with a reference number, acknowledged within two working days and tracked until it is closed.
Apurva Deshmukh — EagleFin Investments
You are never stuck with our answer. Each rung of this ladder is an independent forum, and you may climb it in order at any time.
Write to our grievance officer using the phone number or email above. Include your folio number and a clear description of what went wrong and when.
Every Asset Management Company has its own investor relations officer, named in the scheme offer document. We will share the contact and help you draft the escalation.
Complaints concerning the conduct of a Mutual Fund Distributor may be taken to the Association of Mutual Funds in India at amfiindia.com.
Unresolved matters may be lodged on the SEBI SCORES portal, or referred to the SEBI SMART Online Dispute Resolution platform for adjudication.
| Forum | Scope | Where To Go |
|---|---|---|
| Asset Management Company | Scheme, folio, NAV, redemption and statement issues | Investor relations officer named in the scheme offer document |
| AMFI | Conduct of a Mutual Fund Distributor | amfiindia.com |
| SEBI SCORES | Complaints against SEBI-registered intermediaries | scores.sebi.gov.in |
| SEBI SMART ODR | Online dispute resolution for unresolved matters | smartodr.in |
| IRDAI Bima Bharosa | Insurance policy and claim complaints | bimabharosa.irdai.gov.in |
